28 June 2011

Exchange 2010 Mailbox Recovery

Ooh what a pain.... when you don't know how to do this. Today I learned the hard way!

Today I had to use Exchange recovery on an SBS 2011 server. It started with the client requesting that the user account be renamed from username "Fred" to a role based name "Pleb". For some starnge reason the user was no longer able to log on after I had renamed the account, so I simply deleted "Pleb" and recreated the accout from scratch. The user then demanded his email back and I thought, easy, just reconnected form the "Disconnected Mailbox" folder in the EMC. Hmm - long face, there was no such folder. It appears that if you create a new account with the same name that an existing account had, the disconnected mailbox is not reccyled or being left - no SBS deletes it. Have to try this on a real Exchange server to check the outcome. Anyway, I was facing a rstore from backup - my first foray into Exchange 2010 recovery!

This SBS server is a VM, and backups are done on the physical server using Backup Assist. When I recovered the the Hyper-V machine, I found the partition with the mailbox data file, but this is slightly different from an actual Windows application image backup on a Exchange server.

I restored the mailbox.edb file to a temp folder, but I had no log files. I fired up the exchange Management Shell (EMS) and ran
Eseutil /mh "E:\Temp\db\Mailbox Database.edb"
This command gives you some stats on the DB, the important one being the "State". in my case it was 'Dirty Shutdown', expected but not that desirable. Note to self, need to check with backup Assist support how I can get the log files. Without log files I had to perform a hard repair using:
Eseutil /p "E:\Temp\db\Mailbox Database.edb"

If we have had the log files, we could simple get the "E
Eseutil /r "E03" /l e:\temp\log /d e:\temp\db /s e:\temp\rec
I then repeated the
Eseutil /mh "E:\Temp\db\Mailbox Database.edb"
command, which brought the database back to a state of 'Clean'. The next step now was to bring this recovery database online, using:
New-MailboxDatabase RecDB -Recovery:$true -EdbFilePath "e:\temp\db\Mailbox Database.edb" -LogFolderPath "e:\temp\log" -Server Alpha
This will show the database in the EMC, but it's state is still 'unmounted'. Therefore we issue the command
Mount-Database RecDB
which mounts the database, followed by the command
Get-MailboxStatistics -Database RecDB
which lists all mailboxes in my recovery DB. My next step took some time to research as I had two options to consider: a) export the mailbox to a PST fle or b) recover the mailbox back into a users mailbox. Option a) looked quite attractive as I would not have to fiddle with the new mailbox, but it turns out that there are quite a few pre-requisites for doing this. I therefore opted for the second solution, using a command to recover the contents of the backup/recovery database into a special folder "restore" of the user's mailbox:
Restore-Mailbox -Identity "Fred" -RecoveryDatabase RecDB -RecoveryMailbox "Pleb" -TargetFolder Restore
This caused a prompt to appear, asking for confirmation to import those items into the existing mailbox. Logging on as the user, I did indeed find the new "Restore" subfolder with the desired mail items inside. Phew! What remains to do do is a bit of clean up and house keeping:
Dismount-Database RecDB
then follwoed by
Remove-Mailboxdatabase RecDB
and finally
Delete "E:\Temp\db\Mailbox Database.edb"
Happy restores!


69 comments:

  1. For concluding troubles with .edb files you can use recovery exchange. It owns easy to use interface for any experienced users, working under any version of Windows OS. The program can work with big damaged or lost edb files.

    ReplyDelete
    Replies
    1. Try this exchange edb to pst converter software which enable the users to extract inaccessible Exchange EDB file data as well as outstanding benefits to convert any size large Exchange EDB mailbox data into outlook PST file format with complete mailbox attachments such as emails, contacts, calendars, task, notes, inbox items, outbox items, draft, journals and appointments etc.

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  2. Thanks Felix for sharing the information about Eseutil tool and steps to recover Exchange 2010 mailbox. Besides of this built-in utility, I have found some advance third party Exchange 2010 recovery software which effectively handle all corruption or disaster situations and recover damaged or lost Exchange mailboxes. One of my favorite aspects of these applications is simple graphical user interface and selective items recovery. Users can select a single or multiple mailboxes at a time to be recovered. One such powerful Exchange recovery tool is Stellar Phoenix Exchange Server recovery software.

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  5. Many thanks, this helped us greatly! I never knew it could be so "easy" :)

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    1. Thanks for sharing this software. I would like also to suggest to one more utility which i got from Google. visit the url to get more information.


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  6. Thank for sharing good software but I like to introduce brilliant software which has amazing ability to repair and convert offline Exchange server database to new Exchange server version and MS Outlook format.

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  7. Exchange database recovery software is eligible to recover Exchange server with EDB mails and mailbox folders completely. EDB to PST converter application is good to use for successfully recover Exchange mailbox and to convert EDB data into PST file.

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  9. This comment has been removed by the author.

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  21. Once Exchange Server database is corrupted, it rather impossible to mount it back to access the data from within it. What one needs in such scenario is an EDB to PST Converter tool that does not alter the contents of the original EDB file and preserves all information in same hierarchy as that of source EDB file in the recovered PST file. A tool that has been Exchange admin favorite for quite some time for all the right reasons is EdbMails.

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